India’s telecom ministry has instructed smartphone manufacturers to preload all new devices with the government’s Sanchar Saathi cybersecurity app, and ensure it cannot be deleted by users. The directive, issued privately on November 28, gives companies 90 days to comply. For devices already in the supply chain, the ministry has asked manufacturers to deliver the app via software updates.
Sanchar Saathi, launched in January, is designed to help users verify IMEI numbers, report suspicious calls, and block stolen devices through a central registry. Government data shows that the app has helped recover more than 700,000 lost phones so far, including 50,000 in October alone. Officials say the app helps curb cybercrime, supports police investigations, and keeps counterfeit devices off the market.
However, the order is expected to face resistance from major smartphone brands, especially Apple, which traditionally avoids non-removable government apps. Industry sources cited concerns that companies were not consulted before the directive was issued. Apple, Samsung, Xiaomi and the telecom ministry have not commented.
Legal experts have also raised questions about user rights. Technology lawyer Mishi Choudhary said the move effectively removes meaningful user consent, adding that such mandates may set worrying precedents for digital autonomy in the country.
